---
title: " CAREpoint 3 Network Requirements: What Works During an Internet or Network Outage Summary"
description: This article defines what level of connection to a network is needed in order to maintain CAREpoint 3 functionality.
---
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1. [Knowledge Base](https://connect.general-devices.com/knowledge-base?hsLang=en)
2. [CAREpoint 3](https://connect.general-devices.com/knowledge-base/carepoint-3?hsLang=en)
# CAREpoint 3 Network Requirements: What Works During an Internet or Network Outage Summary
## CAREpoint 3 needs a working local network (LAN) to handle radio and phone calls.
CAREpoint 3 needs a working local network (LAN) to handle radio and phone calls. It does not need internet access for these functions. If the internet is down but the LAN is up, you can still handle calls. If the LAN is down, all CAREpoint 3 functions stop until the network returns.
Applies to
- CAREpoint 3 (CP3)
- Hospital IT teams and communication center staff
Background
CAREpoint 2 handled calls through phone lines. CAREpoint 3 does not. It runs on your network, so a network outage can affect radio and phone call handling.
System components
CAREpoint 3 has one server and at least three client devices.
| Component | Provided by | Role |
| --- | --- | --- |
| CAREpoint 3 server | Customer | Usually hosted in the customer data center |
| Operator Position (OP) PC | Hospital | Operator workstation |
| Communications Interface Module (CIM) | GD | Client device |
| Operator Position Interface Module (OPIM) | GD | Client device |
The client devices connect to the server over the hospital LAN. They do not need internet access to reach it.
What works in each outage type
| Situation | Radio and phone calls | Email | CAREpoint Go mobile app |
| --- | --- | --- | --- |
| Internet down, LAN up | Work | Do not work | Does not work |
| LAN down | Do not work | Do not work | Does not work |
All CAREpoint 3 functions return when network connectivity returns.
Troubleshooting
If CAREpoint 3 is unavailable during an outage:
1. Check whether other devices on the hospital LAN can reach each other. A working LAN means the problem may be something other than the outage.
2. Confirm that the OP PC, CIM, and OPIM have network connections.
3. Confirm that the CAREpoint 3 server is reachable from the OP PC.
4. If the LAN is down, contact hospital IT to restore it. CAREpoint 3 recovers when the network returns.
5. If the LAN is up and CAREpoint 3 is still unavailable, contact GD Support.
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