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CAREpoint 3 Implementation Framework

Implementing CAREpoint 3 is a collaborative process designed to ensure a smooth transition and successful launch. Our team partners with you every step of the way, guided by a structured 12-week (90-day) implementation framework.

👉 Please note: all projects are managed in Basecamp. Prior to your kickoff meeting, you will receive Basecamp credentials and onboarding instructions. All tasks, communications, and milestones will be tracked there.

Pre-Implementation References

Before implementation begins, please review:

These resources outline the technical specifications and preparation needed for a smooth deployment.

Stakeholder Involvement

Successfully installing your CAREpoint 3 requires participation across several departments. The GD team will work with contacts from:

  • Information Technology

  • Telecommunications

  • Emergency Department

  • Internal or contracted 2-way radio services

Implementation Process Overview

Your GD Project Manager will coordinate the project through Basecamp and lead a kickoff meeting with key stakeholders. This meeting will:

  • Provide a product overview and align all parties

  • Define project objectives and assign tasks

  • Establish a target Go Live date

Assuming IT requirements and deadlines are met, implementation typically takes approximately 12 weeks (90 days).

Implementation Milestones

While the full task list is in the project plan, these are the major milestones you can expect:

  • Project Kickoff Call – introduction, stakeholder alignment (ED, IT, EMS coordinator, telecom, radio service)

  • Server Build – IT provisions the server for CAREpoint 3 software (Hospital IT, GD Implementation Specialist)

  • Remote Access Established – secure access configured (e.g., SecureLink) (Hospital IT, GD Implementation Specialist)

  • Server Configuration Confirmed – “Server Tour” meeting to verify setup (Hospital IT, GD Implementation Specialist)

  • Network Testing – comprehensive hardware/software testing (Hospital IT, GD team, telecom)

  • Installation – workstation installation, training, and go live (approx. 4 hours) (Hospital IT, ED, telecom, radio service, GD team)

  • Training – remote training and reference materials for end users (GD Project Manager & Implementation Specialist)

  • Go Live! – system live, with ongoing support from GD Customer Success and TSS teams

What to Expect

  • Basecamp Access: Credentials provided prior to the kickoff meeting.

  • Dedicated GD Team: A project manager and implementation specialists will guide your project.

  • Milestone Tracking: Key deliverables and dates tracked in Basecamp.

  • Post Go-Live Support: GD Customer Success and TSS teams will follow up and remain available for ongoing support.