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CAREpoint 3 Implementation Framework

Implementing CAREpoint 3 is a collaborative process designed to ensure a smooth transition and successful launch. Our team partners with you every step of the way, guided by a structured 12-week (90-day) implementation framework.

👉 Please note: all projects are managed in Basecamp. Prior to your kickoff meeting, you will receive Basecamp credentials and onboarding instructions. All tasks, communications, and milestones will be tracked there.

Pre-Implementation References

Before implementation begins, please review:

These resources outline the technical specifications and preparation needed for a smooth deployment.

Stakeholder Involvement

Successfully installing your CAREpoint 3 requires participation across several departments. The GD team will work with contacts from:

  • Information Technology

  • Telecommunications

  • Emergency Department

  • Internal or contracted 2-way radio services

Implementation Process Overview

Your GD Project Manager will coordinate the project through Basecamp and lead a kickoff meeting with key stakeholders. This meeting will:

  • Provide a product overview and align all parties

  • Define project objectives and assign tasks

  • Establish a target Go Live date

Assuming IT requirements and deadlines are met, implementation typically takes approximately 12 weeks (90 days). Note: Unless otherwise agreed to in writing, License Activation commences 90 days after delivery of invoice or at implementation go-live, whichever occurs first.

Implementation Milestones

While the full task list is in the project plan, these are the major milestones you can expect:

  • Project Kickoff Call – introduction, stakeholder alignment (ED, IT, EMS coordinator, telecom, radio service)

  • Server Build – IT provisions the server for CAREpoint 3 software (Hospital IT, GD Implementation Specialist)

  • Remote Access Established – secure access configured (e.g., SecureLink) (Hospital IT, GD Implementation Specialist)

  • Server Configuration Confirmed – “Server Tour” meeting to verify setup (Hospital IT, GD Implementation Specialist)

  • Network Testing – comprehensive hardware/software testing (Hospital IT, GD team, telecom)

  • Installation – workstation installation, training, and go live (approx. 4 hours) (Hospital IT, ED, telecom, radio service, GD team)

  • Training – remote training and reference materials for end users (GD Project Manager & Implementation Specialist)

  • Go Live! – system live, with ongoing support from GD Customer Success and TSS teams

What to Expect

  • Basecamp Access: Credentials provided prior to the kickoff meeting.

  • Dedicated GD Team: A project manager and implementation specialists will guide your project.

  • Milestone Tracking: Key deliverables and dates tracked in Basecamp.

  • Post Go-Live Support: GD Customer Success and TSS teams will follow up and remain available for ongoing support.