---
title: Uploading Device Logs in e-Bridge
description: Instructions on how to upload device logs which are paramount for GD's support team to be able to help troubleshoot in case of issues in e-Bridge
---
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# Uploading Device Logs in e-Bridge
**Overview:** Uploading device logs allows the e-Bridge Support team to diagnose and resolve technical issues more efficiently. Logs can be submitted from both **PC (Desktop)** and **Mobile** devices using the steps below.
**Sending e-Bridge Logs from a PC (Desktop):**
1. Open the e-Bridge desktop application.
2. Locate the information icon in the bottom-right corner of the e-Bridge window.
3. Click the information icon to open the e-Bridge information window.
4. Select **Upload Logs** near the bottom of the window.
5. When prompted, click **Yes** to confirm the log upload.
6. Wait while the logs upload, which may take several minutes.
7. A confirmation message will appear once the upload is successful.
**Video Tutorial:**
**Sending e-Bridge Logs from a Mobile Device:**
1. Tap the three dots in the upper-right corner of the screen.
2. Select **Settings.**
3. Scroll to the bottom of screen.
4. Tap **Send Logs**.
5. Select **Confirm** when prompted.
6. A confirmation message will appear once the logs are successfully sent.
**Video Tutorial:**
**Important Notes:**
- Uploading logs helps the e-Bridge Support team diagnose and resolve issues more efficiently.
- If you are experiencing issues with e-Bridge, please contact Support after submitting logs and describe the issue you are encountering.
- **Email:** support@general-devices.com
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