Product Support Notice
December 12, 2025
Dear Customer,
We hope this notice finds you well. We greatly appreciate your continued support as a valued customer of General Devices. This notice is to remind you about upcoming changes to Technical Support & Services (TSS) for your CAREpoint 2 system and to inform you of options as we move into 2026. If you have already upgraded to CAREpoint 3 thank you and please disregard this notice.
Notice:
This notice serves as a reminder that technical support service plans for CAREpoint 2 (CP2) systems are not available for 2026. All technical service and support will be provided on a time and materials basis. As such, a purchase order (PO) will be required for work to be completed or materials shipped. Additionally, technical support for CP2 will only be available during regular business hours.
Exceptions:
- For customers that have ordered a CAREpoint 3 (CP3), charges for CP2 support will be waived during the CP3 12-week implementation period. Charges will not be waived beyond this period.
- Charges for CP2 support will be waived if a PO for CP3 is issued within 10 days of the service within the implementation bounds as described above.
Important Reminders:
- General Devices’ CAREpoint 2 End of Support is December 31, 2026. Until then, parts availability may impact GD’s ability to fully support the hardware. No further software updates will be issued.
- CAREpoint 2 utilizes the Windows-10 LTSB operating system. Microsoft support for Windows 10 ended in October 2025, with LTSB ending in October of 2026. As such, most hospital IT policies will require upgrade (replacement) to the new CAREpoint 3 now to minimize potential security and support issues.
- Please direct any questions on support plans or this notice to our CAREpoint Sales Support Specialists at (201) 313-7075 or sales@general-devices.com
- For information on CAREpoint 3, see below or contact our Sales Team at (201) 313-7075 sales@general-devices or or visit https://general-devices.com/carepoint/
Thank you for your attention to this matter. If you have any questions or need further assistance, please do not hesitate to contact us.
Mark Brincat
Vice President - Sales
CAREpoint 3 
Introduced in 2022, CAREpoint 3 is an entirely new robust platform designed with long-term support and the future of EMS-Hospital communications in mind. It has a significantly streamlined and minimized hardware architecture and utilizes a standard computer and operating system issued and supported by your organization. This makes support faster, more economical and long-term. Additionally, CAREpoint 3 is now licensed as a low-cost, budget-friendly Solution-as-a-Service license (not capital equipment), which is preferred by finance departments.
CAREpoint 3 includes all the features and benefits that you rely on with CAREpoint 2, and much more. Designed with increased value and reduced hassle in mind, CAREpoint 3 minimizes proprietary hardware while increasing the ability to connect to all your phone and radio communication needs as well as e-Bridge integration. Now expansion to multiple workstation positions for call volume or redundancy is far more economical in the CAREpoint 3 model, saving you $$$. CAREpoint 3 also offers the all new CAREpoint GO. CAREpoint GO is a mobile operator position allowing you to manage calls and CAREpoint functionality on-the-go from a mobile device.
As you would expect in today's data centric world, GD's new and improved D-ScribeX logging and reporting software, allows you to manage your CAREpoint 3 data through user-defined graphs and reports from any computer with access to the network. Integration with EMRs is coming soon also.
To ensure the best experience, CAREpoint 3 comes equipped with a touchscreen monitor, and the required hardware appliances - all supported by included 24/7 Gold Support to ensure your system is always operational.
Schedule time with your Regional Manager to learn more about CAREpoint 3 and incentives to help you upgrade now.
Prior Notifications:
Product Support Notice: July 2024
Product Support Notice: March 15, 2024
End of Life (Discontinuation of Manufacture) for CAREpoint 2: Jan 1, 2023
Introduction of CAREpoint 3: September 2022
Announced End Of Support for Microsoft Windows 10: October 14, 2025
Announced End Of Support for Microsoft Windows 10 LTSB: October 13, 2026
Announced End Of Support for CAREpoint 2: December 31, 2026
End of Support for CAREpoint 2 - Windows 7: December 31, 2022