Sending e-Bridge PC Logs

Sending e-Bridge PC Logs 

1. Access e-Bridge: 
   • Open the e-Bridge desktop application.
2. Locate the Icon: 
   • Look for an icon in the bottom right-hand corner of the e-Bridge window.
3. Open Information Window: 
   • Click the icon you found in the bottom right corner. This should open a window displaying information about e-Bridge installation.
4. Find "Upload Logs": 
   • Within the information window, look for a button or link labeled "Upload Logs." It should be near the bottom of the window.
5. Upload Logs:
   • Click the "Upload Logs" button.
   • Confirm: A confirmation dialog box will appear, asking you to confirm that you want to upload the logs. Click "Yes" to proceed.
   • Wait: e-Bridge will begin uploading the log data. This may take a few minutes.
   • Confirmation: Once the upload is complete, you should receive a message confirming that the upload was successful.

Video Tutorial:

Important Notes:
• Purpose of Logs: Uploading logs helps e-Bridge support diagnose and resolve issues you may be experiencing.
• Contact Support: If you are encountering problems with e-Bridge, it’s a good idea to contact e-Bridge support in addition to sending the logs. Let them know that you’ve sent the logs and describe the issue you’re having. Please contact: support@general-devices.com or call: 201-313-7075.