Setting up Multi-Factor Authentication on e-Bridge

Steps to setting up MFA with SMS:

Note: Your device must have a cellular plan or phone number to set this up

1. From the web admin home screen navigate to "Devices"
2. Search for the user account you are looking for and select the correct username
3. Input the devices phone number under "Phone"
4. Under "MFA Type" select "SMS"
5. From the bottom of the page press "Save"
6. On the actual device it will now ask for a 6-digit code when you attempt to login
   1. This code will be sent via text message
7. There will be a check box you can select to not ask for a code again for a certain amount of time
   1. This duration of how long the code will last for can be set on web admin

Video Tutorial: 

 

Steps to setting up MFA with TOTP:

Note: Your organization will need an authenticator app up and running

1. On the web admin home screen navigate to "Devices"
2. Search the account you want to setup MFA for and click on the username
3. Set the "MFA Type" to "TOTP"
4. Click "Save" from the bottom of the page
5. If you have the device on you select "Enroll TOTP" to the right of "MFA Type"
   1. A QR code will pop up that you can scan in your authenticator app
6. If the device is not on you, next time you attempt to log in to the account on the device it will prompt you to "Set Up Two-Factor Authentication (TOTP)"
   1. Instructions will be displayed on the device on how to setup TOTP from there
7. After setup when logging in you will input the 6-digit authentication code from your authenticator app
8. There will be a check box you can select to not ask for a code again for a certain amount of time
   1. This duration of how long the code will last for can be set on web admin

Video Tutorial:

 

Disclaimer: Activating MFA adds an additional step during login, which may slow the user experience, however this adds an important layer of protection for your account.